Our Story

About Mastercopy & DocFlow

A decade of innovation in document management, from our headquarters in Thornaby, Stockton-on-Tees. ISO 27001 certified and part of the Three Ms: Managed Print, Managed IT, Managed Intelligence.

Who We Are

35+ Years of Document Excellence

Mastercopy was founded over 10 years ago with a simple mission: to help organisations manage their documents more effectively. What began as a managed print and copying business in the North East of England has evolved into one of the UK's most innovative document management providers.

Based in Thornaby, Stockton-on-Tees, we have watched the document management landscape transform from filing cabinets and photocopiers to cloud platforms and artificial intelligence. Through every evolution, Mastercopy has remained at the forefront, adapting our services and investing in technology to give our customers the best possible tools.

DocFlow is the culmination of a decade of document-management experience, built from the ground up as a next-generation document intelligence platform. It combines everything we have learned about how organisations truly use documents with the most advanced technology available today.

Mastercopy headquarters in Thornaby, Stockton-on-Tees
The Three Ms

Three Pillars of Business Intelligence

Mastercopy's services are built around three interconnected pillars, the Three Ms, that together provide a complete technology ecosystem for modern organisations.

Managed Print

Our heritage business and the foundation of Mastercopy. We manage print fleets for organisations across the UK, from small offices to large multi-site enterprises. Managed print services include device supply, maintenance, consumables, and fleet optimisation to reduce costs and environmental impact. Our print expertise directly informs DocFlow's scanner and printer integration capabilities.

Managed IT

Comprehensive IT services including infrastructure management, cybersecurity, cloud solutions, and helpdesk support. Our IT division ensures that DocFlow deployments are secure, performant, and properly integrated with our customers' wider technology environments. We understand the infrastructure that document management systems depend on because we manage it every day.

Managed Intelligence

DocFlow sits at the heart of our Managed Intelligence offering, the latest evolution of our services. Managed Intelligence combines AI-powered document processing, workflow automation, compliance tracking, and analytics to transform how organisations understand and use their information. It represents the future of document management and the direction of the entire industry.

Our Values

Built on Trust, Driven by Innovation

Every decision at Mastercopy is guided by our core values: security, innovation, and genuine customer care. These values shape how we build DocFlow, how we support our customers, and how we operate as a business.

  • ISO 27001 Certified — Our information security management system meets the international gold standard, giving customers confidence that their data is protected by robust, audited processes
  • Self-Hosted First — We believe organisations should own their data. DocFlow is self-hosted by default, not as an afterthought, because data sovereignty should not be a premium feature
  • Real People, Real Support — When you call Mastercopy, a real person answers. No chatbots, no offshore call centres. Our support team in Thornaby knows the product inside out
  • Continuous Innovation — DocFlow receives regular updates with new features, security enhancements, and AI capabilities. Our development roadmap is shaped by customer feedback and industry trends
  • North East Roots — We are proud of our roots in the North East of England and committed to contributing to the region's technology ecosystem
35+
Years in Business
ISO
27001 Certified
3Ms
Service Pillars
UK
Based Support
Our Team

Experts in Every Discipline

Mastercopy brings together specialists in document management, information security, software development, AI and machine learning, IT infrastructure, and customer support. Our team combines deep technical expertise with ten years of hands-on experience solving real document management challenges for organisations across healthcare, construction, legal, finance, manufacturing, and the public sector.

Development & AI

Our software engineers and AI specialists build and maintain the DocFlow platform, from the core document engine to the Aida AI pipeline. Every feature is developed in-house, ensuring quality, security, and rapid iteration.

Security & Compliance

Dedicated information security professionals maintain our ISO 27001 certification, monitor for threats, and ensure that DocFlow meets the compliance requirements of even the most regulated industries.

Support & Success

Our customer-facing team handles onboarding, training, migration, and ongoing support. They are the human face of DocFlow, ensuring every customer gets maximum value from the platform and the help they need, when they need it.

The Platform

DocFlow in Action

DocFlow dashboard showcasing document intelligence platform
Where to Find Us

Thornaby, Stockton-on-Tees

Mastercopy operates from our purpose-built headquarters in Thornaby, Stockton-on-Tees, in the heart of the Tees Valley. Our location gives us excellent transport links to serve customers across the North East, Yorkshire, and the entire UK. We welcome visitors to our offices for demonstrations, training sessions, and discussions about how DocFlow can help your organisation.

Contact Us Call 01642 750404
Start a Conversation

Ready to Work With Mastercopy?

Whether you need document management, managed print, IT services, or all three, the Mastercopy team is ready to help. Book a demo or call us to start the conversation.

Book a Demo Call 01642 750404