About Mastercopy & DocFlow

37 Years. One Standard.

Mastercopy was founded in 1989 with a simple promise: do the job properly, and look after the customer. Nearly four decades on, that promise hasn't changed, but the evolution of the business has.

We started supplying photocopiers and fax machines to our clients, progressing to networked devices, IT, Follow Me Print software, Document Management, and now AI, adapting at every turn while competitors came and went. Today, from our head office in Teesside, we support a UK wide customer base as a family business that still picks up the phone.

DocFlow is what 37 years of document expertise looks like when you build it into software. A next-generation business intelligence platform, designed from the ground up around how organisations actually work with documents, backed by a company that's been getting it right since 1989.

Mastercopy headquarters in Thornaby, Stockton-on-Tees
Mastercopy

MASTERCOPY PRESENTS

Three managed services. One accountable partner.

Managed
Print.

Devices, toner and engineers — all on one predictable bill, with audited fleets and monthly reporting.

● MASTER PRINT PRO Explore →
Managed
IT.

Helpdesk, monitoring and cybersecurity — proactive UK-based support, with same-day response every time.

● TOTAL CARE · TOTAL IT Explore →
Managed
Intelligence.

AI that reads, classifies and answers every document — with Aida working right alongside your wider team.

● DOCFLOW Explore →
One contract. One team. One Mastercopy.

Built on Trust, Driven by Innovation

Every decision at Mastercopy is guided by our core values: security, innovation, and genuine customer care. These values shape how we build DocFlow, how we support our customers, and how we operate as a business.

  • ISO 9001 & ISO 27001 Certified — Our quality management and information security management systems both meet the international gold standard, giving customers confidence that their data is protected by robust, audited processes
  • Isolated Hosting — Cloud when you want it, on-premise when you need it, fully air-gapped
  • Real People, Real Support — When you call Mastercopy, a real person answers. No chatbots, no offshore call centres. Our support team in Thornaby knows the product inside out
  • Continuous Innovation — DocFlow receives regular updates with new features, security enhancements, and AI capabilities. Our development roadmap is shaped by customer feedback and industry trends
  • North East Roots — We are proud of our roots in the North East of England and committed to contributing to the region's technology ecosystem
37+
Years in Business
ISO
27001 Certified
3Ms
Service Pillars
UK
Based Support

Experts in Every Discipline

Mastercopy brings together specialists in document management, information security, software development, AI and machine learning, IT infrastructure, and customer support. Our team combines deep technical expertise with hands-on experience solving real document management challenges for organisations across healthcare, construction, legal, finance, manufacturing, and the public sector.

Development & AI

Our software engineers and AI specialists build and maintain the DocFlow platform, from the core document engine to the Aida AI pipeline. Every feature is developed in-house, ensuring quality, security, and rapid iteration.

Security & Compliance

Dedicated information security professionals maintain our ISO 9001 and ISO 27001 certifications, monitor for threats, and ensure that DocFlow meets the compliance requirements of even the most regulated industries.

Support & Success

Our customer-facing team handles onboarding, training, migration, and ongoing support. They are the human face of DocFlow, ensuring every customer gets maximum value from the platform and the help they need, when they need it.

DocFlow in Action

DocFlow dashboard showcasing document intelligence platform

Thornaby, Stockton-on-Tees

Mastercopy operates from our headquarters in Thornaby, Stockton-on-Tees, in the heart of the Tees Valley. Our location gives us excellent transport links to serve customers across the North East, Yorkshire, and the entire UK. We welcome visitors to our offices for demonstrations, training sessions, and discussions about how DocFlow can help your organisation.

Contact Us Call 01642 750404

Ready to Work With Mastercopy?

Whether you need document management, managed print, IT services, or all three, the Mastercopy team is ready to help. Book a demo or call us to start the conversation.